1. Analyse tender requirements
   • Identify client waste management service requirements including OHS issues
   • Identify specific tendering criteria and conditions to ensure submission conforms to tender requirements
2. Determine ability to meet tender requirements and conditions
   • Make assessment of the ability to provide the waste management service in accordance with tender requirements and conditions
   • Assess viability of tendering for the provision of the waste management service
3. Estimate costs
   • Apply organisation's rate schedules and/or industry-based labour rates and conditions to establish costing where appropriate, according to organisational policy and procedures
   • Obtain quotations from external suppliers to ensure fair comparisons between suppliers
   • Confirm availability of labour, equipment, materials and other relevant items according to organisational requirements
   • Identify factors which may affect meeting client requirements through site inspection and make allowances for contingencies based on findings
   • Review all information to ensure accuracy and prepare detailed budget according to organisational and submission requirements
4. Prepare tender submission
   • Prepare tender using clear and concise language to explain benefits and rationale for security system/services, in accordance with organisational standards relating to style and format
   • Check tender for accuracy to ensure it clearly documents client waste management requirements and reflects submission requirements
   • Contact client, where possible prior to submission of tender, to discuss waste management requirements and make any necessary amendments according to organisational policy and procedures
   • Lodge tender with client within designated timeframe and store a copy in accordance with organisational requirements
5. Complete tender submission process
   • Outline waste management service/benefits in a professional manner that allows the client opportunities for questions, when required
   • Confirm written agreement to tender submission by both parties without delay and in accordance with legal and organisational procedures
   • Seek details on outcomes of tender submission and review process to identify areas for improvement to support future tendering procedures and processes
   • Update relevant documentation accurately and promptly and store in accordance with organisational procedures

Refer to Evidence Guide

Critical aspects of competency

Correctly identifies all client waste management requirements

Correctly identifies all tendering criteria and conditions

Correctly assesses ability to provide service and of viability of tendering

Accurately determines prices and estimates for service labour equipment materials and other relevant items

Ensures availability of equipmentmaterials

Preparation of a detailed budget

Makes allowances for contingencies

Provides full details of service provision

Discusses service options where possible to enable amendments prior to tender submission

Presents tender professionally explains all details and allows questions and discussion

Obtains agreement on tender submission where appropriate

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements for this unit are listed below

Basic services offered

Basic requirements for service provision

Company pricing schedules

Presentation standards

Legislative and company pricing policy and procedures

Relevant industry standards and codes of conduct

Problemsolving strategies

Organisational and client confidentiality requirements

Recording procedures and documentation requirements and processes

Duty of care in provision of services

Relevant industry standards

OHS and other relevant legislation

OHS hierarchy of control

Specific skills needed to achieve the performance criteria

To achieve the performance criteria some complementary skills are required These are

communication including liaison customer service negotiating report writing consultation interpersonal gaining feedback giving information presenting to a group

observation

coordination

project management

numerical calculations including time measurements quantities

personal computer operation

safe and efficient work practices

methodical organisation of work

time management

Other units of competency that could be assessed with this unit

This unit could be assessed on its own or in combination with other competencies relevant to the job function for example

PRMWMB Determine waste management services

PRMWM30B Determine waste management services

PRMWMB Provide quotation

PRMWM55B Provide quotation

BSBMGTA Prepare budgets and financial plans

BSBMGT503A Prepare budgets and financial plans

BSBSBMA Undertake business planning

BSBSBM404A Undertake business planning.

Resources required to assess this unit

The following resources should be available

tender document and requirements

client file and requirements for review

service costs

unit prices of equipment materials labour upon which to make estimate

standard company quotation pro forma

case studies

calculatorcomputer

relevant codes of practice

Gaining evidence to assess this unit

For valid and reliable assessment of this unit the competency should be demonstrated over a period of time and be observed by the assessor or assessment team working together to conduct the assessment The competency is to be demonstrated in a range of situations which may include customerworkplace interruptions and involvement in related activities normally experienced in the workplace

Evidence of competency is best obtained by observing activities in this field and reviewing the preparation of a detailed tender If this is not practicable observations in realistic simulated environments may be substituted

Consistency in performance

Assessment requires that the plan meets the objectives of the client and that it complies with industry expectations in the particular client environment If the environment is narrowly defined or is not representative of industry needs it may be necessary to refer to portfolio case studies of a variety of waste requirements to assess competency in the preparation of a detailed tender

Oral questioning or written assessment and hypothetical situations scenarios may be used to assess underpinning knowledge In assessment situations where the candidate is offered a preference between oral questioning and written audit questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Note All practical demonstrations must adhere to the safety and environmental regulations relevant to each state or territory

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added

Information below highlights how these processes are applied in this competency standard